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Internetrix is a quality IBM partner and reseller of IBM Watson Customer Experience Analytics (CXA) reseller, working with businesses of all sizes and sectors to optimise their business analytical data and make better business decisions. 

As an IBM Watson Customer Experience Analytics partner, Internetrix provides customers with analytics solutions to gain a competitive edge and the ability to make informed decisions through data-driven insights. Internetrix are your analytics experts that will work with you to improve your consumer insights and understanding of online behaviour and intent after product implementation. 

IBM Watson Customer Experience Analytics

The IBM Watson Customer Experience Analytics captures, manages, and analyses customer data to provide information on the digital customer journey and experience across the customer life cycle. The IBM Watson CXA gives clarity to end-to-end journeys and their effectiveness, whilst also giving the ability to visualise the customer experience through your digital channels. 

See how it can benefit your business here:

Internetrix offer four solution-based Editions and services of IBM Watson Customer Experience Analytics available:

  • IBM Watson Customer Experience Analytics – Essentials Edition
    • Digital analytics
    • Tailored analytics reports
    • Journey analytics
    • Session replay and search
  • IBM Watson Customer Experience Analytics – Standard Edition
    • Includes all of the capabilities of the Essentials edition plus the following functionalities:
      • Behavioural and usability analytics
      • Cognitive struggle analytics - automatically detects client struggles and adjusts thresholds
      • 365 days of total behavioural report data, 7 days of session replay data retention, 30 days of heatmap data retention
      • Included subscriptions to: IBM Tealeaf CX / CX Overstat on Cloud.
  • IBM Watson Customer Experience Analytics – Premium Edition
    • Includes all of the capabilities of the Standard edition plus the following functionalities:
      • IBM Watson CXA Lifecycle Insights: includes subscriptions for IBM LIVEMail, LifeCycle, Digital Data Feed, and Multichannel Analytics.
      • 14 days total session replay data retention
      • 90 days total of heatmap data retention
  • IBM Watson Customer Experience Analytics – Mobile Basics Edition
    • Designed specifically for mobile application practitioners to self-implement the behavioural and usability capabilities of core Watson CXA. This edition includes:
      •  One million CX events per month for the purchased IBM Watson CXA Mobile Basics Edition
      • 5 authorised users
      • 12 months of behavioural report data
      • 2 days of session replay retention
      • 30 days of heatmap data retention
      • Access to a Support forum  

Real Data for Real Business Decisions.

Enquire about IBM Watson Customer Experience Analytics today.